Albert Uy

Professional Profile

EXECUTIVE SUMMARY

 

An Adaptive Information Technology Leader possessing the following competencies.

·  Driver for results and accountability.  Focused on desired organizational objectives and related behaviors.  Consistently maintains high levels of productivity; works with vigor, effectiveness, and with a consistent focus on desired business outcomes.

·  Promotes and understands position’s role in supporting a customer service culture by ensuring customers and other associates receive exceptional service.  Focused on the need of others.

·  Think and act to exert strategic influence on the environment and assure that the organization is well positioned competitively.

·  Entertain diverse and divergent views when possible before making major decisions.

·  Build team’s capacities to learn, transform structure, change culture, and adapt technology.

·  Stay knowledgeable of what stakeholders want.

·  Strive to improve personal openness to new ideas and stay abreast by being a lifelong learner.

·  Encourage innovation from the ranks of the organization.

·  And an attentive listener, agile, versatile, visionary, responsive, creative, and self-aware.

 

TECHNICAL LEADERSHIP

·   Technical aptitude for hardware, operating systems, software, network, and database.

·   Thorough knowledge of the software development life cycle.  And applies the appropriate organizational methodology: Agile, Scrum, Rapid Application Development or the basic Waterfall.

·   Strong technical experience in capacity management, availability and storage management, performance tuning and redundancy in large enterprise environments.  

·   Solid understanding of ITIL Service Management Lifecycles & Microsoft Operations Framework.

 

EDUCATION & CERTIFICATIONS

 

B.S.  Computer Science - University of Texas at Dallas, Richardson, TX

B.S.  Industrial Engineering minor in Mechanical Engineering - De La Salle University, Philippines

PMP, PMI Project Management Professional

CSM, Certified Scrum Master

ITIL v. 3.0, Information Technology Infrastructure Library

TMap, Testing Management Approach

MCITP, Microsoft SQL Server Database Administrator, Database Developer and Business Intelligence (BI)

MCSE, Microsoft Certified Systems Engineer

CISSA, Certified Information Systems Security Associate

CCNA, Cisco Certified Network Associate

PROFESSIONAL EXPERIENCE

 

GameStop Inc., Grapevine, Texas 

Manager, DevOps APM (Application Performance Monitoring)October 2014 - Present

 

Accomplishments, Initiatives and Responsibilities

·   Linking Development, QA, Engineering, and Operations more closely to user experiences through APM, operational insights, and monitoring; aka, continuous feedback to CD & CI.

·   Providing rapid response to problems or new requirements. And recommends best practices.

·   Transformed the APM culture from Infrastructure monitoring to service level monitoring.

·   Established shared insight knowledgebase to replace fragile tribal/silo knowledge.

·   Implemented IT analytics (KPIs, dashboards, scorecard, etc.) using BI for systems availability, reliability, performance, and capacity management.

 

GameStop Inc., Grapevine, Texas 

Manager, Agile Operations EngineeringJanuary 2009 – September 2014

 

·   Reduced business impact incidents by implementing end-to-end, service/application, and business state monitoring.

·   Cost savings through operational efficiencies and reducing Mean-Time to Detect, Identify, and Before Failure (MTTD, MTTI, and MTBF). 

·   Decreased company’s Disaster Recovery RTO/RPO (Recovery Time & Point Objectives) to a third.

·   Organized Asset Management Life Cycle for IT systems and services.

·   Exercised ITIL/MOF Service Management methodology (Operational Health Check, Policy Management, Service Level Management, Change Management and Operational Excellence.)

·   Addressed defensible Litigation Hold by implementing ESI policies and processes, e-discovery, and data zoning.

·   Deployed virtualized solution for POS QA (Quality Assurance) environment; i.e., 17 countries w/ different store registers and peripherals configuration  Thus leading to effective agile projects, shorter testing duration, efficient functional/regression testing, lowered overhead and space reduction (eliminated 3 physical QA labs.)

 

 

Centex Corporation, Dallas, Texas  2006 - 2008

Manager - Database Services, Integration, and Environment Management

 

·   Managed companywide database activities (data architecture, data integration, and database administration), integration (ODS) and maintenance of non-production environments.  Supported 250+ database instances in the company.

·   Boosted database and integration up-time to 99% by centralizing database administration and providing 24(hrs.)x5(days) on-line support with off-shore resources and 24x7 on-call support.

·   Increased multiple application database performance 10-25% by optimizing software and hardware configurations.

·   Project managed data center/server/database consolidation, application integration, data warehousing, and business intelligence.

·   Instigated integration process run-book documentation and streamlined alert notifications for quicker incident solution.

·   Implemented application monitoring tools for Application Support team to shorten problem resolutions time (MTTR–Mean-Time to Resolve) & reduce back-end data manipulation changes.

·   Spearheaded and directed additional non-production environments called Pre-Prod and Test, to accommodate users’ acceptance, integration, functional, regression, load and performance testing.  Resulting to diminutive-or-no production bugs and successful application releases.

·   Deployed DBMS initiatives, rules, and lifecycles to conform to Sarbanes-Oxley (SOX) compliance.

 

 

Pritchett, LLC, Dallas, Texas    1999 - 2006

Director of Information Technology

 

·   Chief leadership and management of company infrastructure technology, application development and support; as well as, IT budget control, vendor and contract management. 

·   CIO responsibilities and reported directly to the CFO.

·   Managed and coordinated all aspects of IT delivery. 

·   Guided IT solutions to increase productivity and efficiency in order to meet business objectives.

·   Championed IT department into a profit center by creating methodology application products (content management, books online, and subscription) and rebuilding company main e-Commerce site that increased revenue ten-fold.

·   Moved the main data center and corporate office without business downtime.

·   Slashed data and telecommunication costs by 75% through systems consolidation and vendor management.

·   Amplified employee productivity and collaboration by implementing Unified Messaging, VOIP, VPN, Intranet and Extranet.

·   Deployed business-intelligence/predictive-analysis through data warehousing and customer data integration.

·   Provided technical and administrative support for all systems. 

 

 

 

Fossil, Inc., Richardson, Texas

Director of Networking and Communications Services

 

Firstplus Financial Group, Inc., Dallas, Texas

Vice President of Telecommunications and Technical Services

 

7th Level, Inc., Richardson, Texas

Director of Information Technology

 

McKESSON, Dallas, Texas

Network Manager